Whilst your pet is in my care, their health and welfare is my primary concern. It will only ever be groomed according to it’s tolerance of the process. If your pet is fearful of any of the procedures employed during grooming, an alternative will be employed. 

Occasionally during grooming a pre-existing condition may be discovered which you may not have been aware of. I will notify you of this so that you can seek veterinary advice. 

Although extremely unlikely, accidents can happen during grooming. In the event of an accident or serious medical issue arising during your pet’s groom you authorise me to seek emergency veterinary treatment. In the event of an accident, you will be notified immediately. Groomiez is fully insured with Petplan Sanctuary.  

 Please ensure that you make me aware of any medical conditions. All veterinary care for medical expenses will be covered by the pet’s owner. We only use high quality hypoallergenic products when grooming, so if your dog suffers from any skin conditions which require specific shampoo, this must be provided by the owner.  

Groomiez will not be responsible for the accidental death of a dog as a result of an underlying medical condition. Should Groomiez feel that urgent veterinary care is required, I (pet owner) agree to pay all fees and cost. If my pet’s vet is not available, I authorise Groomiez to use their chosen vet.  

You will be given detailed feedback after every groom. If you have any queries or need further clarification, please just ask or contact me at a later stage. If you are dissatisfied with any aspect of your pet’s groom please let me know before you leave. Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next groom. I am more than happy to disclose any details of your pet’s groom or advise you about how best to care for your pet’s coat.

Please be punctual. I work by appointment only. The appointment slot allocated for your pet’s groom has been booked at your request exclusively. I do not double book appointments, a no-show is lost income. If your require a reminder by phone or text please don't hesitate to ask.

 

Most grooms take between 1 – 3 hours or more depending on the size and temperament of the dog, and its coat condition. You will be advised what time or by phone call to collect your pet. It is advisable not to return to the salon before this time, as your presence may distract your pet during the finishing stage of its groom making it impossible to complete safely. Full price will still be charged for the groom. However, it is essential that you collect your pet at the agreed time as once the groom is finished your dog will be eager to go home. I will always notify customers when their pet is ready for collection and will allow a 15-minute window after finishing the groom for collection. Please be prompt when collecting your pet. Failure to collect within this time period may result in a ‘Boarding Fee’ unless agreed prior to booking.

Please phone me if you are running late. I understand that from time to time unforeseen circumstances may arise.

 

Clients arriving more than 15 minutes late for their appointment can be considered a missed appointment and may have to re-book, this will incur a charge of 100% cost of the groom. If you need an earlier drop off/later collection time due to other commitments, please discuss this with me when booking.

 

I respectfully request 24 hours notice if you need to cancel or rearrange your pet’s appointment. The slot can then be offered to other clients. If insufficient notice is given, I (pet owner) agree to pay 50% of the estimated grooming charges. If appointments are regularly missed then a pre-payment will be required or services may be refused.  

 

100% price of your pets groom must be paid where failure to turn up or on the day cancellations occur. This is because as a small business I cannot afford to sit doing nothing.

 

In the event that your pet’s coat needs to be clipped down to release it from matting or coat neglect, Groomiez is not liable for any post-grooming effects of this procedure, which is not without risk.

Any humane de-matting will be undertaken in compliance with The Animal Welfare Act 2006 (clause 5 – Animals are to be protected from pain, injury and suffering). De-matting during a routine groom is limited to a maximum of 15 minutes and is only possible if the matting is minimal. For severely matted coats where de-matting isn’t possible, the only humane way to deal with this will be to completely shave off the coat.

An all off clip takes significantly more time, labour, product & tool/equipment wear and tear than a routine trim therefore will incur an £10 extra charge. All off clip costs are payable in full at the time you collect your pet.

 

I reserve the right to refuse to groom any pet at risk of harming me or itself. If your dog is accepted for grooming & displays aggression that I have not been informed of during its session, the groom will be terminated immediately. You will be contacted to collect it. 

You must inform me prior to grooming if your dog has ever bitten or displayed aggression. Failure to disclose this information may result in refusal of further services.

Your attention is drawn to the Dangerous Dogs Act, which holds owners liable for bites and injuries caused by their dogs.

I reserve the right to photograph your pet for the benefit of my records. Customers agree that they may be used in any promotional or advertising materials. If you do not wish for your pet to be photographed for promotional or social media purposes, please inform me.